Privacy Policy

The purpose of Museum Odense’s privacy policy is to provide an overview of which information we collect, how we use it, and how it is stored.

 

Pursuant to data protection legislation (the EU General Data Protection Regulation and the Danish supplementary act), you have the right to be informed about Museum Odense’s processing of your personal data. As the data controller responsible for the receipt and processing of personal data, Museum Odense collects information for a number of different purposes and ensures that personal data is processed in accordance with applicable legislation.

Museum Odense does not process sensitive personal data when purchasing tickets, annual passes, or gift cards. Ordinary personal data such as name, address, telephone number, and email address is collected primarily to fulfil the agreement entered into between Museum Odense and its guests. This applies, for example, when purchasing annual passes, online tickets, and products via the webshop.

 

When you visit the museum’s websites, purchase access to events, buy online tickets, or participate in our activities – including competitions – we collect the information you provide to us yourself.

 

If you use social media such as Instagram, Facebook, Twitter, etc., and actively interact through Like, Share, Tag, Hashtag, or by writing a comment on one of our museums’ social media profiles, information about your electronic activity is collected.

 

Museum Odense collects, processes, and stores, for example, the following information about you:

• name
• address
• telephone number
• email address
• payment information
• passwords
• customer number
• and IP address.

Some of this information is collected using cookies; see the section on cookies.

 

Your personal data is stored for as long as it is necessary in relation to the purpose for which it was collected and until the agreement entered into has ended. However, this does not apply to annual passes, where information is stored for an additional three months after the expiry date in order to more quickly restore a previous membership. Documentation and retention requirements under the Danish Financial Statements Act mean that we store information about financial transactions for five years pursuant to the Danish Bookkeeping Act.

If you make a charitable donation to Museum Odense, sensitive personal data is collected, namely your Danish CPR number. The CPR number is collected so that Museum Odense can report the amount to the tax authorities and ensure that you receive your tax deduction. Your CPR number is treated confidentially in a secure data system and is used solely for reporting to the Danish Tax Agency (SKAT).

When you shop in our webshop, you provide the following information:

Name, address, telephone number, and email address.

We register personal data in order to deliver the ordered goods to you. Personal data registered by Museum Odense is stored for a maximum of five years, after which it is deleted.

We also use the information to send you reminders about your visit and other relevant information.

Your information is not shared with third parties; however, in certain cases your personal data may be transferred to external partners. This only occurs when we ask partners to process the data on our behalf. This is done solely in accordance with our instructions, and data processors may not use the information for other purposes. We enter into written agreements with data processors, who are subject to confidentiality obligations and required to comply with data protection legislation.

Museum Odense uses cookies on our websites, including shop.odensebysmuseer.dk, hcandersenshus.dk, denfynskelandsby.dk, montergarden.dk, and museumodense.dk.

A cookie is a small text file that the website you visit stores on your local device, such as your computer, smartphone, or tablet. The text file stores information about which pages are visited, the IP address from which the website is accessed, and which links are clicked. Cookies therefore make it possible to store extensive data about how visitors navigate the website. A cookie is a passive file and does not collect personal data, spread viruses, or contain other harmful programs.

Museum Odense uses cookies to improve our websites and webshop by analysing how they are used by our guests, and to ensure correct processing of orders in the webshop.

 

You have the right to access the information that Museum Odense has registered about you. If you wish to have your personal data deleted, have Museum Odense’s processing restricted, or object to our processing, you may contact us. If you request deletion of your personal data, we will do so unless the data must be retained on another legal basis, for example pursuant to the Danish Financial Statements Act.

 

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with the way we process your personal data. You can find Datatilsynet’s contact details at www.datatilsyn.dk, where you can also read more about your rights.

 

Contact

If you have questions or wish for us to update, correct, or delete personal data that we have registered about you, please feel free to contact us:

 

Museum Odense

Overgade 48

5000 Odense C

CVR no.: 3915 6040

museum@odense.dk

We reserve the right to amend this policy, for example in connection with changes in legislation or new technical solutions.

This website uses cookies. We use cookies to personalise our content and advertisements, to provide social media features, and to analyse our traffic. We also share information about your use of our website with our social media, advertising, and analytics partners. Our partners may combine this data with other information you have provided to them or that they have collected from your use of their services.

Cookies are small text files that websites can use to make a user’s experience more efficient.

 

The law states that we may store cookies on your device if they are strictly necessary for the delivery of the service you have explicitly requested. For all other types of cookies, we need your consent.

This website uses different types of cookies. Some cookies are set by third-party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Please state your consent ID and date when contacting us regarding your consent.

Your consent applies to the following domains:

tidmuseum.dk, carlnielsenmuseet.dk, denfynskelandsby.dk, museumodense.dk, hcandersenshus.dk

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